Abbeyfield Hope Bank View
Dene Street, New Silksworth, Sunderland, Tyne And Wear, SR3 1EB · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since December 2017.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Sunderland
- Registered manager: Kimberley Ann Elliott
- Run by: Abbeyfield Society (The)
The inspection record
Rated Good overall. Report published 23 January 2026.
“We carried out an assessment of Abbeyfield Hope Bank View between 18 November and 14 January 2026. We visited the service 18 November 2025 and then reviewed information remotely. The assessment was carried out following on-going concerns about high use of agency staff impacting people’s care and the length of time since the last comprehensive inspection of the service. The service was an extra care scheme for up to 61 people living in their own homes with on-site tailored support arrangements.”
“The service’s reliance on agency staff had improved. Staff feedback about staffing levels was now positive. They told us high agency staff use had been an issue, but this had now improved significantly. People also confirmed this.”
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“Some improvements were required to ensure medicines administration records were accurate. Staff did not always record consistently why people had not been given medicines or consistently record ‘when required’ medicines had been administered.”
“There were systems to investigate and learn from incidents, accidents, safeguarding concerns and complaints. Staff said the registered manager was supportive and approachable. New staff were recruited safely.”
“Care plans and risk assessments were personalised and included information about how people wanted their support provided. Staff completed the training they needed. People were supported to have enough to eat and drink in line with their needs and preferences.”
“The provider had a structured approach to quality assurance, which was successful in identifying areas for improvement.”
Older reports from the CQC's previous inspection approach
Inspected 12 November 2020, not rated
Inspected 27 September 2018, rated Good
Frequently asked questions
What services does Abbeyfield Hope Bank View provide?
Abbeyfield Hope Bank View is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Abbeyfield Hope Bank View registered in?
Abbeyfield Hope Bank View is registered in the Sunderland local authority area.
What is Abbeyfield Hope Bank View's CQC rating?
Abbeyfield Hope Bank View is rated Good by the Care Quality Commission (report published 23 January 2026). The full CQC inspection report is available at cqc.org.uk/location/1-4492090037.
Who is the registered manager at Abbeyfield Hope Bank View?
The registered manager is Kimberley Ann Elliott.
Who owns Abbeyfield Hope Bank View?
Abbeyfield Hope Bank View is operated by Abbeyfield Society (The).
When was Abbeyfield Hope Bank View last inspected?
The Care Quality Commission published its latest report on Abbeyfield Hope Bank View on 23 January 2026.
Where is Abbeyfield Hope Bank View located?
Abbeyfield Hope Bank View is located in Sunderland, United Kingdom.
When did Abbeyfield Hope Bank View register with CQC?
Abbeyfield Hope Bank View first registered on 1 December 2017.
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Location
Home-care agencies near Sunderland
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Information disclaimer. Information regarding Abbeyfield Hope Bank View is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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