203 Hoylake Road

“Date of assessment 18 July to 29 July 2024. 203 Hoylake Road is a domiciliary care agency. The service predominantly supports people with a learning disability or physical disability. They are also registered to support people with mental health needs, autism, caring for children 0-18yrs, caring for adults under 65yrs and adults over 65yrs. At the time of the assessment there were 40 people using the service in receipt of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We reviewed 18 quality statements during this assessment under the safe, effective, caring, responsive and well-led key questions. This assessment was completed following concerns received relating to the quality of the service being delivered, safe recruitment and staff wellbeing. Following this assessment the service has been assessed as good. Staff were recruited safely and had received regular training to support them in carrying out their roles safely. People received safe care and support. People’s care plans and risk assessments were in place and provided staff with guidance on the actions they were required to take to minimise any risks, however some lacked detail and improvements were required. The provider had policies in place to ensure staff were committed to the vision and values of the service. Systems to ensure care was provided safely and appropriately were in place and an audit schedule was available.”