16 Westmoreland Road

“The provider had recently introduced a number of improvements to people’s care and risk management planning and medicines management arrangements to ensure people’s support was safe. Care plans set out person-centred information about people’s needs, likes and preferences but some people’s plans still required more detail on how to meet their care and healthcare needs.”

“People were supported by staff who met their communication needs. However, the provider had not considered how to provide information in different formats to a large number of people who used the service and did not speak English as their first language.”

“People were supported consistently by staff who they felt knew them well. There were enough suitably skilled staff to support people safely. People felt safe and told us staff understood and met their needs. Staff supported people kindly, with dignity and respect.”

“There were safeguarding systems in place. The provider worked with statutory services to investigate safeguarding concerns, staff had completed safeguarding awareness training and knew how to raise concerns.”

“Staff received mandatory training so they could provide care safely. Staff described how they promoted people’s choices about their care, respected people’s privacy and maintained their dignity. People and their relatives said they were treated with kindness and respect. Staff said they felt supported and listened to by the provider.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service was supporting one person with a learning disability at the time of this assessment.”

“We have asked the provider for an action plan in response to the concerns found at this assessment.”