Wyndham House

“Wyndham House is a care home registered to provide accommodation and personal care for up to 50 people. The home specialises in the care of older people. The service was also providing day care services to people. At the time of the inspection there were 34 people living at the home. On the day of first site visit there were 2 people attending the service for day care provision. This assessment was prompted by a notification of an incident following which a person using the service sustaining a serious injury. This incident is subject to further investigation by the Care Quality Commission (CQC) as to whether any regulatory action should be taken. This assessment did not examine the circumstances of the incident. The information shared with CQC about the incident, indicated potential concerns about the management of risks at the home and the quality monitoring of these. This assessment initially only examined 2 quality statements, Involving people to manage risks and Governance, management and sustainability. We identified additional concerns during the first site visit, through our observations and talking to staff, people and their relatives. We, therefore, extended the assessment to include the quality statements of Safe and effective staffing, Infection prevention and control and Capable, compassionate and inclusive leaders. The assessment started on 15 August 2024 with an unannounced visit to the service. A second site visit was carried out on 20 August 2024 and the assessment concluded on 4 September 2024. During the assessment we spoke with 6 people who lived at the home, 3 people’s relatives, 5 members of staff, an agency staff member, one visiting healthcare professional, a member of the provider’s estates team, 1 chef, 1 member of the kitchen team and 1 member of the housekeeping team. The registered manager, deputy manager, quality support manager, operations director and a peripatetic manager were available throughout the site visits.”