Windsor Court Residential Home

“At the last inspection in September 2018, we rated the service as good. At this inspection, we rated the service as good.”

“Staff responsible for the administration of medicines had received training. People received their medicines safely.”

“Safe recruitment procedures were in place. Safeguarding investigations were detailed with lessons learnt.”

“We gathered information from people who used the service, relatives, the management team, staff and visiting professionals. Everyone was positive about the care and support provided. Staff were knowledgeable about people’s needs, as was the registered manager.”

“The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated.”

“Staff provided people with the information they needed to understand their care and treatment and make their own decisions wherever possible. Where people lacked capacity, staff appropriately involved relatives and relevant professionals to ensure decisions reflected their best interests.”

“Care records identified evidence of working with other health and social care professionals. Care assessments and other monitoring tools were completed for people.”

“Staff were kind, caring and patient and encouraged people with their independence. Care plans were individualised and detailed to help ensure the care needs of the person were met.”

“Complaints were investigated and responded to. The staff received many compliments from people and family. Systems were in place to monitor the quality of the service and identify improvements.”