Willowcroft Care Home

“The inspection was prompted in part by notification of an incident which gave cause for concerns at another home owed by the provider. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident.”

“However, the information shared with CQC about the incident indicated potential concerns about the management of risk of safe environments. This inspection examined those risks.”

“Willowcroft Care Home is a care home providing nursing and personal care for up to 40 residents living with dementia or mental health needs. The accommodation is provided over 2 floors.”

“At the time of the assessment, there were 38 people residing at Willowcroft Care Home, all of whom received support with personal care.”

“Although staff appeared to know people living at the service well, care plans were not always kept up to date with the most relevant information.”

“Although the environment was clean overall, some health and safety concerns were found with wires and equipment that needed replacing.”

“There were not always enough staff to maintain people’s safety and provide the necessary support.”

“People and those important to them were not always involved in reviews of their care.”

“Systems and processes in place failed to highlight the concerns found during the assessment.”

“The provider was in breach of the legal regulations relating to safe care and treatment and good governance.”