Wilbury

“People received safe, effective and compassionate care. Staff treated people with dignity and respect and involved them in decisions about their care. We observed positive interactions between staff and people and a calm atmosphere within the home. The provider had systems in place to support safety and learning. Risks to people were assessed and managed. Staff understood safeguarding processes and escalated concerns appropriately when required. Medicines were managed safely, supported by audits and staff oversight. Staffing arrangements, training and supervision supported safe care delivery. Care was person-centred and responsive to people’s needs. Care plans reflected people’s individual preferences, routines and health needs and were reviewed when changes occurred. Staff worked with external professionals and acted on advice provided to support people’s health and wellbeing. Activities were available to promote social engagement and wellbeing. Leadership arrangements were in place. The manager overseeing the service had applied for registration and was awaiting an outcome. Staff spoke positively about communication and oversight since the manager took over. Governance systems, including audits and action plans, were in place and continuing to embed following a period of management change.  ”