Whittle Hall House Care Residence

“Daily records used for monitoring aspects of people’s care where there was a known risk were not always completed for some people. This included fluid intake and positional change records. Some people’s care records lacked information about their care need requirements. Managers were receptive of our feedback and assured us they would take the necessary action to ensure records were kept up to date.”

“Safety concerns were listened to and investigated in a timely way and lessons were learnt to prevent future occurrences. Managers and staff knew the different types of abuse and how to report any safeguarding concerns. Medicines were safely managed by suitably trained staff. There were sufficient numbers of staff suitably skilled and experienced, and they were recruited safely.”

“People’s needs were assessed, using recognised assessment tools and a care plan was developed detailing people’s needs and how they were to be met. Care plans were routinely reviewed and updated each month or sooner if needed. People’s nutritional and hydration needs were understood and met, and they were given a choice of healthy food and drink. People received the support they needed to maintain good health and wellbeing. They were supported to attend health and wellbeing appointments, and prompt referrals were made to other services when required. Decisions made on behalf of people who were assessed as lacking the capacity to consent to care and treatment were made in line with the Mental Capacity Act 2005.”

“There was an experienced manager in post, and they promoted a positive culture based on listening, learning and trust. There was consistent oversight by the provider to ensure their governance systems and processes were used effectively. Staff felt supported, valued and able to speak up with confidence. There was good partnership working with others in ensuring people’s needs were met.”