Whitgift House

“We observed staff treating people with dignity and respect, supporting people patiently at mealtimes, and knowing people’s individual needs well. Care records we reviewed were detailed and included people’s social histories, and medicines management arrangements were safe.”

“However, the assessment identified areas where the service did not always provide consistently good outcomes. Several people, relatives and staff said there were times when there were not enough staff to meet people’s needs promptly, particularly for people who required 2 staff to support them. People reported delays with personal care and reduced opportunities for meaningful one-to-one engagement, with some people telling us they felt isolated in their rooms.”

“We found shortfalls in record keeping and oversight of safeguarding which meant we could not be assured they were maintaining accurate records to comply with their regulatory requirements to meet good governance standards and keep people safe from potential harm. We have asked the provider for an action plan in response to the concerns found at this assessment.”

“Leaders understood the need to strengthen governance, staffing oversight and the quality of activities, which included on-going recruitment of additional staff.”

“Overall, people experienced kind and respectful care from committed staff, but further work was needed to ensure staffing and governance arrangements consistently supported safe, responsive and well-led care.”

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