Westminster House

“We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. We found that people received an exceptionally personalised service from a dedicated staff team. People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff team. Treating people with dignity and respect, and person-centred care was at the very heart of the service. There was very strong and passionate leadership which put people first and staff were proud to work for the service and felt valued for their work. A positive culture was demonstrated by the attitudes of staff and management when we talked with them about how they supported people.”

“Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective. The provider had a number of quality assurance and audit checks to monitor the care being provided.”

“During the assessment we spoke with 2 people’s relatives, 4 care staff, the home manager and the registered manager for their feedback about the service. We also received feedback from two professionals.”

“This was a planned assessment of all quality statements under the key questions of safe, effective, caring, responsive and well-led. We carried out the site visit on 02 and 06 December 2025. We gave the service 24 hours’ notice of the assessment. This was because we wanted to make sure someone would be available to support us with the assessment.”

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