Westgate House

“The provider had robust governance systems and regular audits in place. These helped to maintain people’s safety and wellbeing and drive improvements within the service.”

“Care plans and risk assessments were regularly reviewed and detailed the care and support people needed and wanted.”

“Staff understood their responsibilities to safeguard people from abuse. They knew what concerns needed to be reported and who to report them to.”

“Staff were kind and spoke to people in a dignified manner. We observed warm and friendly interactions between people and staff. People were supported at their own pace and were offered choices, including about the food they wanted.”

“The service was clean, tidy and nicely decorated. We were told refurbishment work had been carried out in some areas to make the environment more homely. Equipment was serviced regularly to help ensure it was safe for people to use. The provider’s medicines systems were robust, and people received their medicines as prescribed.”

“Staff received appropriate training and regular supervision from their managers. Staff were recruited safely, and the necessary pre-employment checks had been completed. Staff told us they were happy working at Westgate House, and many had worked there for a considerable time.”

“There was a manager in post who was in the process of registering with the Care Quality Commission at the time of our assessment. The manager told us they felt supported by the organisation and that senior leaders were readily available to provide support.”