Westerley Care Home

“Assessment activity took place between 29 July 2025 and 1 September 2025. We visited the service on 29 July 2025 and 20 August 2025. Westerley Care Home is a residential care home. It provides accommodation with personal care to up to 30 older people, most of whom are living with dementia across 3 floors. At this assessment 26 people were living at the service. This was the first assessment of this service carried out under our single assessment framework. This was an unannounced assessment completed by 2 inspectors and 1 expert by experience following some concerns we had and due to the length of time since our last inspection. We received feedback from 17 staff and 3 professionals. We spoke with 4 people who used the service and 6 relatives. We looked at all quality statements and identified breaches in regulations in relation to good governance, managing risks to people, safeguarding, staffing levels and training.”

“The registered manager had not ensured people were supported to drink enough fluids, which put them at risk of dehydration. There were not always enough staff at night and only 1 night staff was trained to administer medicines. Staff were trained in safeguarding. However, some struggled to describe their responsibilities, and we found safeguarding referrals had not always been made as required.”