Westbourne House
42-44 Dykes Hall Road, Hillsborough, Sheffield, S6 4GQ · View on map
Overview
Westbourne House is a care home in Sheffield, South Yorkshire, registered for up to 11 residents. It primarily serves individuals needing dementia and residential care.
The home provides Dementia Care and Residential Care services. It also addresses mental health and physical disabilities as specialisms.
Key facts
The inspection record
Overall
Inadequate
Report published 28 July 2026
“Date of assessment: 9 June 2026 to 30 June 2026. Westbourne House is a residential care home, providing support to people of varying ages, some of whom with a physical disability, mental health conditions or dementia. At the time of our inspection 10 people were using the service. At our last assessment we rated the service inadequate, we also took enforcement action against the provider. We were previously concerned about medicines management, managing risks posed to people, fire safety, staffing and governance. We carried out this assessment to check if the provider had made the required improvements.”
“We found the provider remained in breach of regulations. Whilst we found some improvements had been made, for example specific concerns relating to choking risks had been mitigated. However, we found some continued concerns relating to managing risks posed to people, staffing, governance, medicines and fire safety. The provider had not made the required improvements following the previous inspection and we found further concerns at this inspection. The service continues to be rated inadequate, and the service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a time frame within which providers must improve the quality of the care they provide.”
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“The provider was not managing medicines safely. Audits to manage medicines were not completed effectively to ensure risks could be identified and acted upon. Care plans did not always contain sufficient information to support the management of people’s specific health conditions, and some plans contained information which was contradictory. The service did not have sufficient staff to safely evacuate the service through the night.”
“The service did not have effective governance systems in place. Management oversight tools such as daily walkarounds were not completed consistently and accidents and incident monitoring was ineffective as not all incidents were considered as part of the analysis. Roles and responsibilities were not established within the management team and there was a lack of oversight of the service.”
“Recruitment was completed safely and staff were observed to be warm, kind and caring towards the people they supported.”
“It is noted that following the assessment the service has engaged with support and has undertaken some immediate actions to address concerns raised. This includes increasing staffing levels at night time to reduce the risks associated with evacuating the building in the event of an emergency.”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
Westbourne House entered the official register.
Rated Inadequate overall
Report published 28 July 2026 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 28 June 2019, rated Good
Inspected 10 January 2017, rated Good
Registration details
Location
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Frequently asked questions
What types of care is Westbourne House registered for?
Westbourne House is registered with the Care Quality Commission (CQC) to provide Dementia Care and Residential Care. Listed specialisms include Mental Health and Physical disabilities.
How many Rooms does Westbourne House have?
There are 11 Single Rooms.
What is Westbourne House's CQC rating?
Westbourne House is rated Inadequate by the Care Quality Commission (report published 28 July 2026). The full CQC inspection report is available at cqc.org.uk/location/1-18387743825.
How many beds does Westbourne House have?
Westbourne House is registered for 11 beds.
Who is the registered manager at Westbourne House?
The registered manager is Mr Robert Dean Hayes.
When was Westbourne House last inspected?
The Care Quality Commission published its latest report on Westbourne House on 28 July 2026.
Where is Westbourne House located?
Westbourne House is located in Sheffield, United Kingdom.
When did Westbourne House register with CQC?
Westbourne House first registered on 3 January 2024.
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Information disclaimer. Information regarding Westbourne House is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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