West Wood Care Home

“We conducted this inspection to follow up enforcement action that was taken at the last inspection. We found the service was under new management and had significantly improved. The provider was previously in breach of the regulations relating to safe care and treatment and good governance. Improvements were found at this inspection, and the provider was no longer in breach of these regulations.”

“Risks to people’s safety and wellbeing had improved, they had appropriate risk assessments in place and ensured healthcare professionals were involved where required. Policies had been reviewed and amended to ensure staff supported people safely. Infection control measures had been increased to ensure the environment was a clean place for people to live in. Medicines were managed in a safe way. Staffing levels had increased to reflect the needs of people in the service.”

“We informed the provider the 1st floor was still not an appropriate environment for people living with dementia, they acknowledged this and confirmed they were implementing a dementia framework across their organisation. The provider had increased their governance oversight and embedded several new initiatives in the service to support staffs’ wellbeing. They ensured audits were completed accurately and reflective of the service and ensured actions were monitored and completed in a timely manner. Daily meetings were undertaken by heads of departments 7 days a week to ensure communication levels were maintained.”

“We received mixed feedback from healthcare professionals that visited the service, some felt there was a good working relationship while others felt there were issues and felt staffs’knowledge around dementia needed to be improved and guidance given to be embedded more within people’s care plans. We raised this with the provider, and they had plans to meet with healthcare professionals to review and resolve issues identified.”

“This service has been in Special Measures since 08 January 2026. The provider demonstrated improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.”