Wesley Place

“We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service was providing support in line with the ‘Right support, right care, right culture guidance’.”

“There was now a positive and proactive culture of learning within the service. The safety of people using the service and of staff was a priority. People were kept safe from avoidable harm. There was a clear commitment to reducing restrictive practices. There were enough staff to safely support people, and staff had received appropriate training and understood people’s individual needs. There were now detailed communication plans in place which were consistently followed. People made their own choices and decisions on a day-to-day basis. Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. The provider routinely monitored people’s care and treatment to continuously improve it. Staff spoke positively about morale and told us they felt supported. Staff worked closely with other professionals to ensure people received appropriate care and support. Appropriate governance systems and processes were now in place, and these were used to manage and deliver good quality, sustainable care, treatment and support.”