Wendreth Court

“Date of assessment: 3 September to 27 September 2024. The service is a care home with nursing care providing support to adults of all ages living with dementia. We carried out this assessment because of safeguarding concerns and complaints we received. People were happy with the support they had from staff and had no concerns about their care. People told us the manager is visible and they get on well with them. Staff told us there was a positive learning culture at Wendreth Court and they were confident raising concerns to the management team. We observed safe numbers of staff present and they were knowledgeable and trained to provide support to the people who lived at the care home. Staff knew people well and care plans included a person's cultural and family background, what is important to them and their routines. People were provided with person centred care based on their preferences. We observed people being offered choices and staff promoted their independence. We found evidence that following an incident, accident or concern, appropriate actions were taken and we saw evidence that staff worked well with other services to keep people safe. The provider ensured the environment was safe and well maintained. There was accessible outdoor space and a choice of communal areas. Equipment was in place for those who needed it. People were supported to have good end of life care, and their individual choices were respected.”