Water Royd Nursing Home

“People had their needs assessed and care records contained people’s needs, wishes and preferences. People had access to a range of professionals, to meet their health needs and partners told us staff worked well with them. People consented to their care and treatment. People were supported to achieve good outcomes.”

“Staff were responsive to people’s needs and people had their needs met by staff who knew them well. People and relatives were provided with opportunities to feedback about their care, and this information was used to improve the service for people. People were supported to keep in touch with loved ones. People were involved in a range of activities, including community outings and charity projects.”

“People, relatives and staff knew who the manager was and told us the service was well led. Governance systems were robust, regular auditing was in place and used to drive improvements. The staff team felt valued and supported and told us they worked well together as a team. The provider was dedicated to continuously improving the care and support people received.”