Walshaw Hall

“We looked at 10 quality statements in the safe, effective, responsive, caring and well-led key questions. At our last inspection the service was rated ‘good’. At this assessment, the rating for the service has remained the same. Although staff delivered good quality care which met people’s needs and respected people’s wishes and dignity, they had not always received all the mandatory training they needed. The provider had some staffing challenges which meant members of the ancillary team had been deployed to help at mealtimes. Processes had been put in place for managing medicines safely, however, we did identify some manual cream charts not always being completed. The newly appointed Registered Manager was aware of the issues, with a plan in place to drive improvement.”