Wall Hill Care Home Limited

“Health and safety checks were in place, and the environment was well maintained with appropriate equipment available to support people.”

“Staff worked well across teams and services, and there was evidence of improved coordination with external professionals. Staff were supported to deliver care in line with best practice, and consent processes were followed in accordance with the Mental Capacity Act 2005.”

“Staff consistently treated people with kindness, compassion and respect. Care was personalised, with staff recognising and responding to individual needs, preferences and interests. Staff responded promptly to people’s immediate needs, helping to reduce distress and discomfort. The provider promoted staff wellbeing.”

“The provider delivered person-centred care. Meaningful activities were being actively promoted with a focus on people’s interests and wellbeing. Accessible information and dementia-friendly adaptations supported equity in experience.”

“Leadership and governance had improved since the last inspection, with a stronger focus on person-centred care. While further development was needed in areas such as care planning, monitoring and internal communication, leaders demonstrated a commitment to learning and improvement. New systems and initiatives had been introduced, and staff described a more positive culture. The provider had made significant progress, and there was a clear direction towards continued improvement.”

“This service has been in Special Measures since 20 May 2025. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.”

“The provider was previously in breach of 4 legal regulations: safe care and treatment, person-centred care, safeguarding people from abuse, and good governance. Improvements were found during this inspection, and the provider was no longer in breach of person-centred care and safeguarding people from abuse; however, not enough improvements were found in relation to safe care and treatment and governance. Therefore, the provider remained in breach of these 2 regulations. We have asked the provider for an action plan in response to the concerns found at this inspection.”