Wainford House Residential Care Home

“The provider had systems to monitor the quality and safety of the service; however, these were not always effective. Audits and checks had not identified several of the concerns we found, and actions were not always clearly tracked to completion or reviewed to ensure improvements had been sustained. While the provider responded to concerns raised during the assessment, further work was needed to ensure risks and shortfalls were identified proactively, and improvements were embedded and sustained.”

“However, further improvements were needed. Risks to people were not always effectively assessed or managed, and we identified environmental hazards which had not been recognised through the provider’s own audit and governance systems. Care records were not always accurate or consistent, medicines were not always managed safely, and infection prevention and control practices required improvement. The environment was not consistently safe, comfortable or well maintained.”

“People did not always have sufficient opportunities to take part in meaningful activities based on their interests, abilities and preferences. Information was not always demonstrated to be accessible to people, and people’s wishes for future and end-of-life care were not consistently recorded. Although staffing levels were sufficient during our visits, recruitment and supervision records did not always demonstrate effective oversight due to gaps in records, including names of the agency staff working.”

“The provider had made some improvements to staffing arrangements, communication, management support and oversight of people’s care. Staff described improved morale and a more positive culture. People and relatives were generally positive about the service. We observed staff supporting people in a calm and unhurried way, respecting their choices and promoting their independence. Staff were responsive to changes in people’s needs and worked well with healthcare professionals to support people’s health and wellbeing.”