Village Green Care Home

“Staff received regular training and support. However, they had not received training in positive approaches to supporting people during periods of distress, despite supporting several people who required this. Following the assessment, the provider confirmed plans were in place to address this.”

“Despite these concerns, the service had many strengths. Staff worked effectively with healthcare professionals and other agencies to support positive outcomes. People experienced joined-up care, smooth transitions between services and good access to healthcare. The provider had strengthened medicines management through the appointment of a new clinical lead and improved admission processes through the introduction of an admissions coordinator. These roles demonstrated a commitment to sustainable improvement.”

“Staff promoted equality, diversity and inclusion and understood people's individual needs. The service developed meaningful community links and supported people in ways that reflected their cultural, religious and social preferences. Staff consistently promoted people's independence, choice and control.”