Victoria Grand

“Date of Assessment: 28 January to 12 February 2025. The service is a residential care home providing support to older people, some of whom are living with dementia.”

“People were not always protected from the risk of harm because staff could not always provide constant monitoring that some people required. Staffing levels were based on a dependency tool, but people and staff felt there were insufficient staff on duty to meet their needs promptly; our observations confirmed this. The management of some laundry posed an infection risk. The home provided people with a nutritious diet and choices from the menu. Care was provided in a dignified manner, and people were encouraged with their independence. Information was provided in an accessible format according to people’s communication needs. Governance systems and audits had improved since the last assessment, but issues found at this inspection had not been identified through the provider’s processes. Recording within daily notes was not always accurate or contemporaneous. The provider worked well with a range of health and social care professionals. Medicines were managed safely. Staff received appropriate training and supervision to undertake their responsibilities. The provider was previously in breach of legal regulations.”