United Response – 2a St Alban's Close

“The assessment was completed 7 July to 29 July 2025. The service provides care and support for people with learning disabilities and physical disabilities. Four people were living at the service. The service has improved since the last inspection, moving from “Requires Improvement” to “Good” overall. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People were protected from avoidable harm through robust safeguarding systems, safe staffing levels, and a clean, well-maintained environment. Staff were observed to be caring, competent, and responsive to people’s needs. Care plans were person-centred and regularly reviewed, with strong involvement from families and professionals. Transitions into the service were well-managed, and staff supported people to live healthier lives and access the community safely. Leaders promoted a positive culture of learning and inclusion, and staff felt supported and valued. The service was consistently well-led, with strong governance and a commitment to continuous improvement. Medication was safely administered and leaders focused on the approach to “Stop Over Medicating People with a Learning Disability” (STOMP) and there were close working relationships with health and social care professionals. Leaders had a robust and detailed oversite of the quality of care provided. Overall, the culture was open, person-centred, and focused on delivering high-quality care tailored to individual needs.”