Trewartha Residential and Nursing Home

“People’s needs were identified and risks associated with their specific needs were assessed.”

“The service was clean, and staff understood how to manage infection control risks. All necessary checks had been completed to ensure the safety of the environment and equipment.”

“Staff were safely recruited and appropriately deployed to ensure people’s needs were promptly met.”

“Medicines were managed safely.”

“Staff were kind, compassionate and enjoyed their role caring for people. They told us they were well supported by the registered manager who listened to them and acted upon suggestions they made.”

“Staff understood the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). Best interest decisions were always carried out regarding specific decisions. All necessary applications had been made to the local authority.”

“There were systems and processes to support the registered manager to identify and address quality concerns and risks to the organisation.”