Treetops Residential Home

“Date of assessment: 7 January 2025 to 23 January 2025. Treetops is a residential care home supporting older people who may be living with dementia. This is the first comprehensive assessment since the service was registered with us under this provider. Potential risks to people’s health and welfare had been assessed and action had been taken to reduce the risks. There were enough staff to meet people’s needs, who had been recruited safely and received training appropriate to their role. Staff told us they were supported by the management team and had developed their skills to take on new roles. Staff were supported to speak up, staff and management understood their role to protect people from abuse and discrimination. People received their medicines as prescribed, and staff worked with health professionals to make sure their health needs were met. Staff understood how to support people to make decisions, and these were respected. The management had oversight of the quality of the service, regular audits were completed and action taken when shortfalls were identified. The provider had made and continued to make improvements to the building and environment to support people.”