Treetops Nursing Home

“Staff were recruited safely and had the necessary safety checks in place before starting work. Staff received an induction when they first started working at the service and training relevant to their roles. Suitable staffing arrangements were in place. People gave positive feedback about the staff who supported them and the management team.”

“People were encouraged by staff to remain as independent as possible and were given appropriate support to do so. Care plans promoted people’s right to independence and choice. Person-centred care was promoted. Staff knew people’s support needs and preferences well.”

“The service worked in partnership with other professionals to meet people’s needs. Referrals were made to other medical services when required.”

“Complaints had been responded to. The provider had an appropriate whistleblowing policy in place to support staff to raise concerns.”

“There were governance systems in place to monitor the quality of service. The service had an effective audit system in place which assisted them in identifying areas of improvement.”