Threeways Nursing Home

“The home had a registered manager in post and a regular staff team. Some staff had worked at Threeways Nursing Home for several years. There were safe recruitment processes and all staff received training to ensure they could safely meet the needs of people living in the home. Staff received one to one and group supervision. Registered nurses were supported to attend courses and updates to ensure best practice was maintained.”

“Care plans and risk assessments were in place to support staff to provide appropriate care. Risks to people were managed and reviewed. People were supported to take positive risks to enhance their quality of life whilst balancing safety and advice from other health professionals. There was a lively and varied activities programme. Staff were alert to the risks of people becoming socially isolated, particularly people who remained in their rooms.”

“People and relatives were involved in decisions regarding how care was provided. Relatives knew how to give feedback and were confident any issues or concerns raised would be addressed promptly.”

“There was a robust and effective quality assurance system in place. Audits and quality assurance was used to identify any improvements or learning to be taken forward to facilitate ongoing improvement.”

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