The Vale Residential Care Home
191 Willington Street, Maidstone, Kent, ME15 8ED · View on map
The Vale Residential Care Home
The Vale Residential Care Home
Overview
The Vale Residential Care Home is located in Maidstone, Kent, ME15 8ED. It offers services for residents requiring dementia and residential care.
The home provides Dementia Care and Residential Care services. It is registered to accommodate up to 28 residents.
Key facts
The inspection record
Overall
Inadequate
Report published 16 January 2026
“The Vale is a residential care home providing support to older people living with dementia. The service can support up to 28 people, there were 26 people living at the service at the time of the inspection. This inspection was carried out on 6 and 7 October 2025. We undertook this inspection as concerns had been received that related to safeguarding concerns.”
“We found that risks to people were not being well managed. Risks relating to epilepsy management, choking and skin integrity had not always been managed safely. Staff lacked knowledge on how to report incidents of concern to ensure that action could be taken to understand and mitigate risks to people. Systems and processes to ensure that safeguarding and incidents were recorded and reported appropriately were not robust. There were not sufficient staff to meet people’s needs. Governance systems had not been effective in identifying and addressing the concerns identified within this inspection.”
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“There was a closed culture at the service. A "closed culture" is a poor culture that can lead to harm, including human rights breaches and abuse. We found a poor culture across the entire service, which had not been recognised or addressed by the provider.”
“We found significant shortfalls across the service and identified breaches of 4 regulations in relation to safeguarding, safe care and treatment, staffing and good governance.”
“This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.”
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Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
The Vale Residential Care Home entered the official register.
Rated Inadequate overall
Report published 16 January 2026 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 11 January 2018, rated Good
Inspected 12 November 2015, rated Good
Registration details
Location
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Frequently asked questions
What types of care is The Vale Residential Care Home registered for?
The Vale Residential Care Home is registered with the Care Quality Commission (CQC) to provide Dementia Care and Residential Care.
How many Rooms does The Vale Residential Care Home have?
There are 28 Single Rooms.
What is The Vale Residential Care Home's CQC rating?
The Vale Residential Care Home is rated Inadequate by the Care Quality Commission (report published 16 January 2026). The full CQC inspection report is available at cqc.org.uk/location/1-149402645.
How many beds does The Vale Residential Care Home have?
The Vale Residential Care Home is registered for 28 beds.
Who is the registered manager at The Vale Residential Care Home?
The registered manager is Mrs Carolyn Jerram.
When was The Vale Residential Care Home last inspected?
The Care Quality Commission published its latest report on The Vale Residential Care Home on 16 January 2026.
Where is The Vale Residential Care Home located?
The Vale Residential Care Home is located in Maidstone, United Kingdom.
When did The Vale Residential Care Home register with CQC?
The Vale Residential Care Home first registered on 3 December 2010.
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Information disclaimer. Information regarding The Vale Residential Care Home is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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