The Old Vicarage

“Date of assessment: 9 to 15 October 2025. This service is a residential care home providing support to older people. The inspection was prompted in part by notification of an incident following which a person using the service sustained an injury and subsequently died. This incident was investigated by CQC, and it was determined no regulatory action was required. However, it was agreed to conduct an inspection which looked at the quality statements relevant to this incident, to gain assurance the provider had taken action to minimise future risks and other people were protected from any avoidable harm.”

“The environment was safe, facilities and equipment met people’s needs, were clean and well-maintained. There were enough staff with the right skills, qualifications and experience to meet people’s needs and provide safe care. Managers ensured staff received training and regular supervision to carry out their roles effectively. The provider had a good learning culture and people could raise concerns. Any issues or incidents had been investigated with actions set, outcomes recorded, and lessons learned. Risks to people had been assessed with management plans in place. People and relatives were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs.”