The Oaks Care Home

“The service had made significant improvements since the previous assessment. Leadership changes, including the appointment of an interim manager, a deputy manager, a new operations team and a whole team approach had driven improvements. Staff at all levels were now actively involved in the service.”

“A robust system for investigating and responding to accidents, incidents, complaints and safeguarding concerns was now in place. Potential risks to people had been assessed and reviewed when needed. Oversight of monitoring charts used to monitor risk had improved. There was enough suitably competent staff to meet people’s needs including their preferences for accessing community spaces. Staff were fully aware what equipment people needed. Medicine processes were managed safely. Improvements had been made to the environment with further improvements planned.”

“The service demonstrated effective partnership working with external professionals to ensure people’s care was effective. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.”

“We observed positive interactions between staff and people using the service and staff treated people with dignity and respect.”

“Care plans were personalised, reflected people’s care needs, including future plans with regards to end of life care. People were involved in the planning of activities and events at the service. There was an effective system in place to manage concerns and complaints.”

“This service has been in Special Measures since 28 December 2024. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.”

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