The Mill House

“We identified shortfalls in the quality and content of people’s care and support records, which increased the risk of inaccurate information being followed by staff, particularly unfamiliar staff such as agency. People were living with complex conditions and nursing care needs, and were not all able to make staff aware of their needs, or manage their safety independently.”

“We found areas of risk within the care environment the provider’s own audits and safety checks had not identified, including access to unsecured drink thickener, denture cleaning tablets and prescribed creams placing people, particularly those living with dementia at risk. Whilst the provider responded promptly to our inspection findings, changes within the care environment would not have happened without these concerns being brought to their attention. We identified shortfalls in the service’s oversight of people’s individual risk, and the wider impact this had on the assessed dependency levels and overall risk profile within the service.”

“As an outcome of our inspection, we made a referral to Norfolk Fire and Resue Service, who visited the service and gave advice to the provider and sourced their own assurances.”

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