The Mayfield Care Home

“Whilst we did not find any errors in medicines administration, and no concerns about medicines management were raised; we identified improvements were needed in the records and care plans for medicines. The provider took action during our inspection to review and update medicines records, care plans and auditing and governance procedures.”

“People’s needs were assessed and person-centred care records were developed based on people’s needs and preferences. We observed staff speaking to each other very respectfully, and working well together. The provider was meeting the requirements of the MCA. Records included assessments of people’s capacity, and best interest decisions where required. We observed care and support that was attentive, caring, patient and responsive. Staff knew people very well. They spoke with fondness and in respectful ways about people. There was lots of laughter and gentle humour. The atmosphere was warm and friendly and staff treated people with respect.”

“Managers and staff placed great importance on getting to know people and treating people as individuals. People received person-centred care and support that was developed around their individual preferences. Staff clearly understood the importance of activities and people being socially active, in maintaining people’s independence, relationships, confidence and community involvement.”

“There was a culture of openness, learning and continuous improvement to the service provided. The registered manager and provider had good oversight and knowledge of the service. The registered manager and provider knew people very well. They were committed to providing responsive, person-centred care. Staff we spoke with shared that culture and commitment.”