The Limes Retirement Home

“Improvements had been made since our last assessment. This included in the governance and monitoring systems. Audits assisted the registered manager to identify and address shortfalls. Incidents and accidents were analysed and monitored and actions taken to learn lessons and mitigate future risks. Care plans and risk assessments had improved and included the current person centred needs of people using the service and how risks were reduced. Staff were supported and had received training relevant to their role and competency checks were being undertaken. The service was clean and hygienic.”

“There were systems in place to reduce the risks of avoidable harm and abuse. The systems to calculate the numbers of staff needed to meet people’s needs were kept under review. Staff were recruited safely. Medicines were managed in a safe way, and people received their medicines when needed.”

“People’s needs were assessed and these were used to inform care plans and risk assessments, and these were kept under review. People had access to external professionals where required and received support to maintain good health. Staff worked well with other professionals involved in people’s care which supported consistent care. People were provided with enough to eat and drink and their weights monitored. People’s capacity to consent to care was assessed and people’s decisions were respected.”

“Staff treated people as individuals, with care and compassion and people’s independence, privacy, choice and dignity promoted and respected. Staff responded to people’s requests for assistance. Systems were in place to provide person centred care and social interaction and activity.”