The Laurels Care Centre

“During this assessment, we found that although staff were kind and caring, the numbers of staff available to support people were not always adequate. We found that systems and processes to support people’s safety were not always followed. Information gathered from incidents, accidents and feedback was not effectively used to make changes and improvements to the quality of care. We identified improvements were also required to the governance, management and sustainability of the service. The service rating has changed from Good to Requires Improvement.”

“This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our onsite visit there was a manager registered with the CQC. However, the registered manager resigned during the assessment process. Day to day running of the service was being managed by the area manager supported by the deputy manager and staff team. The previous management arrangements at the service had contributed to the issues in respect of the overview and governance of the service.”