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Unclaimed listing CQC record · synced 19 October 2026

The Firs Care Home

2 Lickhill Road, Calne, Wiltshire, SN11 9DD · View on map

Dementia CareResidential Care
Regulated by CQC · England Full report ↗
Requires improvement Overall rating
InadequateRequires improv.GoodOutstanding

The CQC says: “The service is not performing as well as it should and we have told the service how it must improve.” Read the CQC report

Safe Requires improvementEffective Good carried forwardCaring Good carried forwardResponsive Good carried forwardWell-led Requires improvement carried forward

Report published 9 June 2025

Beds
32
CQC rating
Requires improvement
Registered
2011
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Overview

Key facts

The inspection record

Care Quality CommissionEngland's independent regulator of health and social care

Overall

Requires improvement

Report published 9 June 2025

SafeRequires improvement
EffectiveGood carried forward
CaringGood carried forward
ResponsiveGood carried forward
Well-ledRequires improvement carried forward

“Date of Assessment: 28 May 2025. The Firs Care Home is a care home for persons who require nursing or personal care for up to 32 older people. At the time of this assessment there were 25 people using the service.”

“Following our last assessment in March 2025 we served the provider a Warning Notice for a breach of regulation for safe care and treatment. This assessment was completed to check compliance with the Warning Notice. Improvements were found at this assessment and the provider was no longer in breach of this regulation.”

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“At our last assessment we found staff had propped fire doors open with various objects such as foot stools and wheelchairs. This meant in the event of a fire the doors would not automatically close. At this assessment we found the required improvement had been made. We observed where fire doors were being held open this was using safe fitted door guards. This meant should the fire alarms sound, doors would automatically close which would help to keep people safe.”

“At our last assessment we found windows were not always being used safely. Window restrictors had been removed which meant windows were open wide enough for people to get in or out of the building. At this assessment we saw the required improvement had been made and windows were attached to their restrictors which meant they could not be fully opened wide. This meant risks of people climbing out of the window or intruders coming in through the window were mitigated.”

“The home manager told us they had effective systems to replace batteries in the fitted door guards and management were carrying out unannounced out of hours visits. Staff also showed us they were completing regular checks of the fire doors throughout the day to monitor safety.”

“Whilst we have seen the required improvement for the safe environments quality statement, at our last assessment we found shortfalls in other quality statements for the key question safe. For example, we reported on shortfalls in safeguarding and staffing. The safe key question remains rated requires improvement and we will assess all of the other quality statements at our next assessment.”

The Care Quality Commission · Read the CQC report
REPORT PUBLISHED 9 JUNE 2025 · CQC LOCATION ID 1-296968913 View full CQC report

Contains public sector information licensed under the Open Government Licence v3.0.

Record timeline

23 Aug 2011

Registered with CQC

The Firs Care Home entered the official register.

9 June 2025

Rated Requires improvement overall

Report published 9 June 2025 by the Care Quality Commission.

19 October 2026

Record last synced

Details refreshed from CQC's official feed. We re-sync weekly.

Older reports from the CQC's previous inspection approach

Inspected 8 May 2018, rated Good

Inspected 13 February 2017, rated Good

Inspected 2 February 2016, rated Good

Registration details

Registration statusActive
Registered23 August 2011
Council areaChippenham
Integrated care boardNHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
Client groupOlder Adults

Location

2 Lickhill Road, Calne, Wiltshire, SN11 9DDOpen in Google Maps

Family reviews

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Frequently asked questions

What types of care is The Firs Care Home registered for?

The Firs Care Home is registered with the Care Quality Commission (CQC) to provide Dementia Care and Residential Care.

How many Rooms does The Firs Care Home have?

There are 32 Single Rooms.

What is The Firs Care Home's CQC rating?

The Firs Care Home is rated Requires improvement by the Care Quality Commission (report published 9 June 2025). The full CQC inspection report is available at cqc.org.uk/location/1-296968913.

How many beds does The Firs Care Home have?

The Firs Care Home is registered for 32 beds.

When was The Firs Care Home last inspected?

The Care Quality Commission published its latest report on The Firs Care Home on 9 June 2025.

Where is The Firs Care Home located?

The Firs Care Home is located in Calne, United Kingdom.

When did The Firs Care Home register with CQC?

The Firs Care Home first registered on 23 August 2011.

How Calne compares

6 rated care homes nearby

Current overall ratings of the nearest rated homes to The Firs Care Home.

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Information disclaimer. Information regarding The Firs Care Home is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.