The Firs Care Centre

“in the care of older people who required nursing or personal care.”

“ ”

“There was a registered manager in post who was also the operations manager for the provider.”

“A new manager for the home had been appointed and had applied to register with the Care”

“Quality Commission. The management team were committed to making ongoing improvements”

“at the home.”

“ ”

“The provider had systems in place to monitor standards of safety and care. However, we found”

“that issues identified had not always been addressed promptly. Action was taken to rectify this”

“during the inspection.”

“ ”

“There were enough staff with the right skills and experience to make sure people received safe”

“and effective care. There was always a trained nurse on site to oversee people’s healthcare”

“needs. The staff worked with other healthcare professionals to meet people’s individual needs.”

“ ”

“Risks of abuse to people were minimised because staff understood how to recognise and report”

“concerns. All staff were confident action would always be taken to protect people from harm.”

“ ”

“People had their needs assessed and care plans were created to make sure all staff had the”

“information they required to provide people with person centred effective care.”

“ ”

“People only received care with their consent. Where people lacked capacity to make a specific”

“decision, care was provided in their best interests in accordance with the law and best practice”

“guidance.”

“ ”

“People were cared for by staff who were kind and compassionate.”