The Fairways

“The environment was in need of maintenance and decoration. Furniture was not always fit for purpose as there were many cushions missing and we observed some items were badly stained. The service was not always clean and free from odours.”

“Staff had been recruited safely and trained, however there was not enough of them to meet people’s needs. New staff had an induction when they commenced work and refresher training and support was regularly provided. Agency staff were being used but checks for their suitability and training were not being consistently carried out.”

“Care plans were not always having effective checks for quality. Information recorded was at times inaccurate or conflicting. Risk management plans had not always been put in place to help staff know how to provide safe care and support. Medicines had not always been managed safely.”

“Complaints had been recorded and responded to within the provider timescales. People were asked for their views about the care and support; however, actions had not always been taken to respond to people’s feedback.”

“There was not a registered manager in post. There had been changes in management prior to our assessment which had confused people and relatives about who was managing the service. An acting home manager was in place whilst the provider recruited a new registered manager. Staff said they enjoyed their work and could approach the temporary manager with any ideas or concerns.”

“We found 2 breaches of legal regulations for premises and equipment and good governance.”