The Elms Residential Care Home

“Date of assessment : 10 September 2024 to 20 September 2024. The Elms Residential Care Home is a residential care home providing accommodation for persons who require nursing or personal care. It is registered to provide care for up to 27 people. At the time of our assessment there were 22 people living in the home. During the assessment we spoke with people who lived at the service, their relatives, staff, the registered manager and representatives from other partner organisations. We looked at care plans, recruitment files and quality assurance records. We found action had been taken to address issues identified at our last inspection and the provider was no longer in breach of the regulations in relation to safe care and treatment and good governance. However, some checks needed to be more robust to identify further areas for development and improvement. Staff were very positive about the culture within the home and described the registered manager as being knowledgeable, supportive and open to feedback and suggestions. The registered manager was enthusiastic and committed to improving checking systems and working with the staff team to achieve this.”