The DurhamGate Care Home

“A registered manager was in place. The registered manager is registered with the Commission and is legally responsible to ensure that the service is compliant with legal and regulatory requirements.”

“People's diversity, as unique individuals with their own needs, was very well-respected by staff. The staff team knew people well and provided support discreetly and with compassion. People’s privacy was respected, and people were supported to maintain contact with relatives and friends. The environment was exceptionally well-designed for people’s comfort and well-being. The activities co-ordinator ensured people were supported to experience a range of activities and entertainment.”

“The culture of the service was friendly, open and transparent where people's and staff voices were listened to in order to improve the quality of care. People, relatives and staff were confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued and respected and used to support quality service development.”

“The home was very well-maintained, and systems were in place to manage the environment safely. The home was clean, and staff were aware of infection prevention measures.”

“Staff received training around a range of topics to help ensure they were competent to carry out their role to ensure people’s care and safety. There was robust recruitment of new staff.”

“People received their medicines safely. However, some improvements were needed to the management of medicines records, which had been identified by the registered manager and was being addressed.”

“Records provided guidance to ensure people received safe, consistent, person-centred care and support. Equipment was available to meet people’s needs and to help maintain their independence. People’s mental capacity and ability to consent was taken into account, and people and their representatives were involved in planning their care and support. Deprivation of Liberty (DoLS) applications were appropriately submitted.”

“Staff were valued, they were encouraged to speak up and give feedback. Staff worked well with other professionals to ensure people's needs were met safely.”

“A mostly effective governance system was in place, however we advised some improvements to include more frequent audits, to ensure and maintain the quality of service provision.”