The Cedars and Larches Care Home

“The assessment was conducted by 2 inspectors, 1 specialist nurse advisor and 1 expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. We spoke with 13 people who received care and support, or their relatives and friends did. We reviewed 5 people’s care plans and a range of documents and polices.”

“Systems and processes helped the provider learn lessons from incidents and when things went wrong to keep people safe from harm and abuse. Risk assessments were completed for individual people’s risk and their environment. Trained staff and staffing levels met the needs of people. People were engaged and involved in their individual assessments and decisions about their care, which included their preferences and communication styles. People received their medicines as prescribed. People were referred to additional healthcare services if required. People had their dignity and privacy respected by staff. Leaders had an effective management structure in place to monitor the quality the care and to drive improvements. Leaders were visible, knowledgeable and supportive. Leaders welcomed feedback and people knew who to give the feedback and were confident that leader took it seriously and acted on it.”