The Brambles Apartments

“Dates of assessment: 28 July to 30 July 2026. The Bramble Apartments is registered to provide accommodation and personal care for up to 7 people with a learning disability and other complex health needs. At the time of the assessment 7 people were living at the service. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities most people take for granted. We found people received care and support in accordance with this guidance. This provider was able to demonstrate how they were meeting the underpinning principles of ‘Right support, right care, right culture’. The assessment was carried out in line with CQC’s assessment priorities. People received exceptionally kind, compassionate and person-centred care from staff who knew them extremely well and consistently treated them with dignity, respect and empathy. Feedback from people, relatives and professionals was overwhelmingly positive about the caring culture and high-quality support provided. Staff understood people’s histories, preferences and aspirations and used this knowledge to deliver highly personalised care which promoted wellbeing, independence and positive outcomes. The provider supplied appropriate, accurate and up-to-date information in formats tailored to individual needs. People were supported to get out and about in the local community. Members of staff supported people to engage in a range of different activities of their choosing. People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. The service demonstrated a strong commitment to equality, diversity and inclusion. Staff understood and responded to people’s cultural, religious and communication needs. People were supported to maintain control over their lives, and to make meaningful choices. Staff used creative and personalised approaches to reduce distress, increase confidence and provide people with purpose and reassurance. There was a highly positive, open and inclusive culture throughout the service. Leaders were visible, approachable and supportive, and promoted the values of empowerment, individuality and respect. Staff felt valued, listened to and involved in decision making. The provider actively supported staff wellbeing, development and progression, which had created a skilled, motivated and stable workforce and promoted continuity of care. The provider also worked effectively with relatives, professionals and the local community to improve outcomes and ensure people remained connected to meaningful activities and relationships.”