The Alan Shearer Centre

“Staff knew people well and understood their communication methods, preferences, and support needs. Relatives spoke positively about the care provided and described staff as caring, knowledgeable, and responsive.”

“The service had systems to learn from feedback and respond to concerns. Leaders promoted a positive culture, and staff wellbeing was actively supported.”

“Most health and safety monitoring was completed as expected. However, we identified some gaps in environmental monitoring. Although these had not resulted in harm and action was being taken to address them, they had not always been identified through existing oversight systems. Although mental capacity assessments had been completed, they were often generic, lacked detail and were not always decision specific. Records of best interests' decision-making were also limited, making it difficult to demonstrate how decisions had been made when people may have lacked capacity.”

“Overall, people received safe, caring, and personalised support from staff who knew them well. Improvements were needed to strengthen oversight of some environmental monitoring processes”