The Abbeys

“The Abbeys is residential care home which provides accommodation and personal care for up 80 people. At the time of our inspection there were people living in The Abbeys. The rating at the last inspection in October 2018 was Good. At this inspection, we found that the service remained Good. We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008. The inspection team consisted of an inspector and an Expert By Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was registered manager in post. We inspected the service because we were alerted to an incident that occurred at The Abbeys. We reviewed evidence related to the incident in detail. There had been a thorough and thoughtful investigation and timely and appropriate remedial action had been taken to prevent recurrence as a result of lessons learned. We observed a 'reflective practice' approach throughout the home which identified themes and trends and lessons to be learned. CQC saw no indication of concerns about ongoing risk of harm to users of the service and no indication of a breach of a prosecutable fundamental standard.”