Thanet House

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and access to communities that most people take for granted. ‘Right support, right care, right culture’ is a guidance CQC follows to make assessments and judgements about services supporting people which providers must adhere to. We found the provider was not consistently meeting the principles of Right Support, right care, right culture. At this inspection we found breaches of legal regulations in relation to safe care and treatment, person centred care, staff training and recruitment and good governance.”

“Risks to people’s safety were not always managed safely and the provider did not have robust processes in place to identify and mitigate risks to people’s health and wellbeing. People did not always receive person centred care, support to access the community and opportunities to work towards greater independence. The provider was also operating CCTV in the service without following national guidance to ensure people’s rights were not being affected.”

“Recruitment processes were not robust, and the provider did not ensure staff received sufficient training to ensure they had the skills and knowledge to support Autistic people, people with a learning disability and people with mental health needs.”

“Governance systems were not always effective. Audits had failed to identify and resolve the issues we found with medicines records and person centred care. Elements of the provider’s improvement plan were not an accurate representation of progress made which meant we could not be assured the provider was actively making improvements when issues had been identified.”

“We have identified 4 breaches of regulations in relation to person centred care, staffing, fit and proper persons employed and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.”

“In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.”