Swan House

“People were safe living at the service. Risks to people were managed and staff were skilled in maintaining a safe environment and following safe practices. People's needs were assessed and they were supported to maintain their health and wellbeing in a coordinated way. Staff were caring and treated people with respect protecting their dignity and maintaining independence. People received person centred care and were given information in a way they could understand. The provider had developed values which were used to ensure people had good quality care and effective systems were in place to monitor the quality of the service people received. The provider worked in partnership with other agencies to drive improvements.”