Susan Hampshire House
103 Station Road, Yate, Gloucestershire, BS37 5AE · View on map
Susan Hampshire House
Susan Hampshire House
Overview
Key facts
The inspection record
Overall
Good
Report published 20 November 2025
“Date of Assessment 16 October to 22 October 2025. Susan Hampshire House accommodates 16 people who have a learning disability and/or autistic people. At the time of the inspection there were 12 people living at Susan Hampshire House.”
“We assessed the service against the ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and the access to local communities that most people take for granted. The service is located in a large house in close proximity to Yate shopping centre and other leisure facilities. Despite being a large service, it was operated in line with the values that underpin the Right support, right care, right culture guidance and other best practice guidance.”
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“At our last inspection which was completed in November 2024 the service was rated requires improvement. The provider submitted an action plan, and the purpose of this assessment was to assess ongoing compliance. The provider was previously in breach of the legal regulations in relation to safe care and treatment, staffing, and governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations. These related to safe care and treatment, staffing and governance and failure to report to the Care Quality Commission. We assessed all of the quality statements in the safe and well led key questions and the provider was now rated good in safe and well led.”
“People received safe care, and staff understood their needs and preferences well. Care plans gave staff guidance to support people safely. Staff managed risks and met people’s health and wellbeing needs.”
“There were sufficient staff supporting people. Staff felt supported in their roles and received training to enable them to provide safe care.”
“The service was well led. The management team were proactive in ensuring people received a quality service that met their individual needs. Staff were positive about the changes that had taken place over the last 12 months, and felt the team were more cohesive with a strong management presence. Feedback was sought from people, their representatives and staff. Feedback from professionals was positive on how the service had supported people with improved communication.”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
Susan Hampshire House entered the official register.
Rated Good overall
Report published 20 November 2025 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 6 December 2022, rated Requires improvement
Inspected 3 July 2018, rated Good
Inspected 13 June 2017, rated Requires improvement
Inspected 18 May 2016, rated Requires improvement
Registration details
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Frequently asked questions
What types of care is Susan Hampshire House registered for?
Susan Hampshire House is registered with the Care Quality Commission (CQC) to provide Dementia Care and Residential Care. Listed specialisms include Learning disabilities, Mental Health, Physical disabilities and Sensory impairment.
How many Rooms does Susan Hampshire House have?
There are 16 Single Rooms.
What is Susan Hampshire House's CQC rating?
Susan Hampshire House is rated Good by the Care Quality Commission (report published 20 November 2025). The full CQC inspection report is available at cqc.org.uk/location/1-117991856.
How many beds does Susan Hampshire House have?
Susan Hampshire House is registered for 16 beds.
Who is the registered manager at Susan Hampshire House?
The registered manager is Mrs Laura Jane Gardiner.
When was Susan Hampshire House last inspected?
The Care Quality Commission published its latest report on Susan Hampshire House on 20 November 2025.
Where is Susan Hampshire House located?
Susan Hampshire House is located in Yate, United Kingdom.
When did Susan Hampshire House register with CQC?
Susan Hampshire House first registered on 5 January 2011.
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Information disclaimer. Information regarding Susan Hampshire House is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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