Surrey Oaks Nursing Home

“Safety concerns were investigated in line with a clear policy and procedure and lessons were learned as needed. Safe systems of care were maintained in cooperation with healthcare partners. There were enough qualified, skilled and experienced staff, who received effective support, supervision and development. People’s medicines were administered safely. The provider was appropriately managing the risks to people’s health and safety. The provider had plans in place to make the environment more dementia friendly.”

“ ”

“Assessments of people’s needs were conducted, which included people’s preferences in relation to their care. The provider ensured they met people’s requirements and ensured their care was delivered in line with their valid consent.”

“ ”

“The provider treated people with kindness and empathy and respected their privacy and dignity. The wellbeing of staff was promoted and supported. The provider understood the diverse health and care needs of people and their local communities. They provided up-to-date information in different formats depending on people’s needs. The provider was able to support people to plan for important life changes, including at the end of their life.”

“ ”

“The provider had a shared vision, strategy and culture and had inclusive leaders at all levels. The provider fostered a positive culture, valued diversity and encouraged staff to speak up. The provider had clear responsibilities, roles, systems of accountability and good governance.”