Summerley Care Home

“People’s needs were assessed and reviewed. People and where needed, their relatives were involved in decisions about their support. Staff worked within the Mental Capacity Act 2005 framework and made best interest decisions for people where needed. People’s nutritional needs were met and they had access to health care services.”

“People were supported by staff who treated them with kindness and respected their dignity. Staff ensured people’s care and support met individual needs and preferences. People’s independence and autonomy was promoted through the design of the service and through activities. Staff described how well-being at work was valued by the provider.”

“People received person-centred care by staff who knew them well. There was a system in place for responding to concerns or complaints. People’s individual communication methods were identified and met. Staff followed people’s end of life wishes which were documented in their care records.”

“The service was led by a dedicated management team. There was now a range of effective quality monitoring processes in place. The registered manager looked for opportunities to continually improve the service. Staff were able to raise concerns and told us managers were approachable and supportive.”