Stonebridge Nursing Home

“The management team consisted of excellent leaders who, along with a strong staff team, had the skills to deliver exceptional support to people. Managers were clear about their roles and were passionate about the support and leadership offered to people, which was centred around people and involved them to be at the heart of their own care.”

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“The provider had a good learning culture and people could raise concerns. The management team investigated incidents thoroughly and learnt lessons when things went wrong. Risks associated with people’s care and support were identified and action taken to mitigate them.”

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“The service was clean and well maintained, with facilities to suit people living there. The home was undergoing extensive renovations. This appeared to be well managed in a way which kept people safe.”

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“There were enough staff with the right skills, qualifications and experience. Staff were supported by a highly motivated management team, who ensured staff received appropriate training. Staff competencies were reviewed to ensure staff provided safe care and support to enable people to achieve their goals.”

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“People received their medicines as prescribed and had access to healthcare professionals. Staff were exceptionally receptive of visitors to the home and made people feel welcomed. Staff provided care in an extremely compassionate and respectful way, ensuring people’s needs were met and their choices upheld.”