St Martins Residential Home

“During the inspection, we found that quality assurance processes and audits were effectively identifying areas for improvement, and there was clear evidence of progress since our last inspection, particularly in relation to record keeping and addressing gaps in documentation.”

“We reviewed care plans that clearly detailed people's needs and included comprehensive risk assessments to guide staff on how to provide safe and individualised support. Care records contained detailed information about people's lives, preferences, interests, and personal histories, enabling staff to understand people well and deliver care that reflected their wishes and choices.”

“Staff had been recruited safely and received regular training, supervision, and ongoing support from the registered manager. Feedback about the registered manager was consistently positive from staff, people, relatives, and visiting professionals. People described the registered manager as kind, approachable, and knowledgeable about those living at the service.”